Frequently asked questions

Here are some of the questions our customers often ask us. We hope the answers are helpful, but please do contact us (below) if we can help further.

How can we help?


An introduction to Cashmere

What is cashmere?

Cashmere is a type of wool that comes from the cashmere goat. It is known for its softness, warmth, and durability. The wool is obtained from the undercoat of the goat, which is combed or sheared off during the spring moulting season. Cashmere is used to make high quality clothing. such as the garments we produce here at Cocoa Cashmere London.

Where does cashmere come from?

Cashmere is primarily sourced from the cashmere goat, which is native to the high-altitude regions of China, Mongolia, and other parts of Central Asia, as well as some parts of Europe and America. Read more about where our cashmere comes from here.

What's the difference between cashmere and regular wool?

Cashmere is a finer, softer, and lighter fibre than regular wool. It is also considered to be warmer and more durable. People consider cashmere to be superior to regular wool for these reasons.

Is cashmere warm enough for winter?

Cashmere is a warm fibre, so cashmere clothing is often used as winter outerwear. Cashmere fibres are fine and lightweight, but they are also insulating, which means they trap heat close to the skin, keeping you warm.

How do I care for cashmere clothing?

Cashmere clothing should be hand washed or dry-cleaned. Avoid wringing, twisting or rubbing the cashmere, instead gently press out excess water. Cashmere should be laid flat to dry, and never hung as it will stretch and lose shape. Avoid direct sunlight and heat when drying, and iron on a low setting if needed. Read more about Cashmere care here.

Can cashmere be worn by people with sensitive skin?

Cashmere is considered to be a hypoallergenic fibre, making it a good option for people with sensitive skin. However, some people may still have an allergic reaction to it.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

How can I pay?

We accept all major cards including Visa, Mastercard, Maestro and American Express. We also accept digital payment methods including PayPal, Apple Pay, and Shop Pay. You can also pay via Klarna - either using their 30-day option, or their three-instalment option.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. There may be local taxes you have to pay when the parcel arrives in your country. For further information, read our shipping policy here.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we've received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. You can find our full shipping policy here, which includes information about shipping costs.

Do you have a physical shop?

While our shop is online, we do work with wonderful retail partners around the world. You can find your nearest stockist here.

Get in touch

Have questions about your order, or a general enquiry?