Shipping

UK Orders & Delivery

• Free standard UK delivery on all orders over £100.
• Orders under £100 are charged a £4.95 delivery fee.

All in-stock items are dispatched within 48 hours. Our standard UK delivery service typically takes 2–5 working days from dispatch. Please note that delivery times may be longer during busy periods, including sales and promotional events.

EU & International Orders & Delivery

• Free international shipping on all orders over £400 (duties and taxes apply – see below).
• EU: Orders under £400 are charged a £15 delivery fee (duties and taxes apply).
• Rest of the World: Delivery is £20 (duties and taxes apply).

Please note: any applicable duties and taxes will be calculated at checkout and collected with your order. Paying these charges in advance helps ensure your shipment clears customs efficiently and is delivered directly to you, without unexpected fees on arrival.

All in-stock items are dispatched within 48 hours. Please note that dispatch and delivery times may be longer during busy periods, including sales and promotional events.

International deliveries may require a signature upon receipt. When placing your order, you will also be asked to provide the recipient's daytime telephone number to assist with delivery.

Please ensure your delivery address is one where someone will be available to accept the parcel (such as your home or workplace).

The placing of an order constitutes a binding contract between the customer and Cocoa Cashmere London and implies acceptance of the terms and conditions.

All orders are subject to acceptance and availability.  Order payment will not be processed until it is ready to be dispatched.

To check on the status of an order or verify delivery, please contact us. 

T: 07947 658 687

E: sales@cocoacashmere.com

Our office hours are 09:00 to 17:00, Monday to Friday. We are closed at the weekend and on Bank Holidays and any orders or enquiries received during this time will be processed the next working day.

We do our best to ensure that our stock availability online is correct but if for any reason there is a discrepancy, we will notify you immediately and provide alternative options where possible.